Shipping policy

Shipping Policy

Welcome to NeressaMarket. We aim to provide a smooth and reliable delivery experience for every order placed through our store.

Delivery Areas

We currently offer delivery within the United Kingdom. Orders are shipped to the delivery address provided at checkout.

Processing Time

Orders are normally processed and dispatched within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Services

Depending on the destination, order size, and delivery requirements, we may use trusted delivery services such as Royal Mail, Evri, DPD, or other suitable carriers.

Estimated delivery times will be provided where applicable. Once your order has been dispatched, you may receive a tracking confirmation by email.

Tracking

When tracking is available, tracking details will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to become active after dispatch.

Delayed, Lost or Damaged Orders

If your order is delayed, lost, damaged, or arrives incorrectly, please contact us as soon as possible at the contact details below. We will review the issue and work with the relevant delivery provider to resolve it.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order. If an order is returned because of an incorrect or incomplete address, please contact us to discuss the available options.

Right to Cancel

Under applicable UK consumer protection laws, you generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.

Consumer Rights

Nothing in this Shipping Policy affects your statutory rights as a consumer, including applicable protections concerning faulty, damaged, or incorrectly supplied goods.